POLICY & TERMS

We are a maker and selling the products in our store here. We will only use the registered information of yours for your orders in order that we will provide you the best service. You please keep your usename and password safe.

Shipping

The lead time is various for different production approaches.

  • Laser engraved products: 1 ~ 3 business days. **could be upgraded to RUSH ORDER which shortens to 24 hours
  • Mechanical engraved products: 1 ~ 3 business days. **could be upgraded to RUSH ORDER which shortens to 24 hours
  • Etched products: 2 weeks
  • Printed/ hot stamped pouches: 1 week

We partner with major international logistics service providers like China EMS (delivered by USPS), SingPost, DHL, UPS, FedEx to offer two shipping methods:

  • Registered Airmail: 10-20 business days
  • Express Shipping: 2-5 business days*

Returns & Exchanges

Any items you bought from this site of founddream.com , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment (for those untraceable shipment)

Please kindly provide us with proofs as below:

• The photos of original package we shipped to you with its both front and back sides
• The photos or video of the defective item(s)

Replacement/Defective item

  • If the item you received is completely different from the one you ordered, or the item is in defective, please contact us and provide the proofs.
  • If replacement is necessary, we(seller) will undertake the cost of re-production and re-shipment .

For the defective but still acceptable item, if you wish to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect/defective product, please kindly provide us with proofs as below:

  • The photos of original package we shipped to you with its both front and back sides
  • The photos or video of the defective item(s)

*Note:

  • Business days we mentioned here are refer to China (PRC)’s public holiday regulations announced by the government.
  • Refunds will be credit through PayPal or the payment methods of original order.
    If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us.